Terms and Conditions

The following terms and conditions are accepted by both Buyer and Seller. No other terms and conditions shall have effect unless agreed in writing by both the Buyer and Seller.

In these terms and conditions “the Seller” or “the Company” means Your Salon Store Ltd, or any successor in title or assignee including any subsidiary or associated company and “the Buyer” means the Purchaser of goods from the Seller under these terms and conditions. These terms and conditions shall be the only terms of contract made between the Seller and the Buyer to the exclusion of any other terms and conditions that the Buyer may wish to rely upon.

Are correct at the time of printing but are subject to alteration without prior notice. Unless otherwise stated, all prices are exclusive
of VAT at ruling rates and delivery costs.

Payment is due to the Company in full at time of order, prior to despatch of goods, if a credit account is not held. Payment is due in full 30 days from date of invoice where a credit account agreement exists. Subsequent orders will not be dispatched whilst a balance is outstanding. Cancelled or returned cheques will be subject to a £25 administration fee chargeable to the customer, per returned cheque.

Your Salon Store Ltd reserve the right to cancel an order if it is deemed to be incorrectly priced or to have incorrect specifications due to a mistake or printing error. In the event of such a discrepancy we will offer the customer the option to cancel the order or continue with the purchase under a corrected order.


In the event that manufacturer prices, specifications or availability change prior to delivery, Your Salon Store Ltd reserve the right to cancel the order, or agree a change to the order with the customer before proceeding. The Product/s is/are sold subject to descriptions, but the manufacturers reserve the right to change or alter specifications and colours without prior notice.


When a credit account exists Your Salon Store Ltd reserves the right to amend credit charges, to withdraw the credit agreement, to reject an application, to reject orders or with prior notice to close an account.

SPECIAL ORDERS (Standard Items only)
A 50% deposit will be required on all special order items. The deposit is non refundable with the outstanding balance due for payment prior to despatch of goods. Alteration to or cancellation of a special order item cannot be accepted and the outstanding payment will be due in full.

Claims for loss or damage to goods in transit cannot be accepted unless the Company is advised within 48 hours of receipt of goods in the case of damage. The Company must be informed, in writing, within 7 days from date of invoice in the case of loss. The Company will not entertain claims made outside the stated time limits.

When goods have been ordered in error or are not as expected, the Company may agree to their return on the following conditions:

  • A request must be made to Your Salon Store Ltd, within seven days of receipt of goods.
  • The item you wish to return is in original condition, unused and in its original packaging.
  • It is the responsibility of the Buyer to arrange for the return carriage.
  • It is the responsibility of the Buyer to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.
  • Any refunds given for returned goods will be subject to a handling charge at 10% of the value. Carriage charges will not be refunded.
  • Carriage for alternative items is to be paid for by The Buyer.
  • Returned goods will only be accepted where a Return Authorisation has been given by the Seller. The return reference number must be quoted on accompanying documentation.
  • We recommend for your own protection you obtain proof of posting / receipt and appropriate insurance from the carrier. The Company cannot accept responsibility or liability for lost or damaged parcels. You the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, no refund will be made. Collections can be arranged via our carrier. Please call for a quotation. 
  • Refunds on special ordered items cannot be given unless there is a manufacturing defect or the goods are not as the order confirmed by the Seller.
  • If you think an item is faulty please contact us for advice before returning the item. Faulty items must be accompanied by a proof of purchase and must be returned in their entirety. Part component returns will not be accepted. Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund.
  • Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair, replaced or refunded at our discretion. Where a fault or the cause of a fault is not apparent we reserve the right to send the item for testing before deciding on any action to be taken.
  • The Buyer is responsible for the return postage cost, proof of posting receipt must be included with the returned goods. The postage cost will be refunded by the Seller to the postage value in goods.
  • Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.
  • Special order or non-standard items cannot be returned.

The Seller is unable to accept returns of certain items for hygiene reasons. Excluded items include cuticle and nail nippers, manicure & pedicure implements, scissors, tweezers, electrolysis needles, ear piercing equipment, earrings, equipment and accessories that have been used. This list is not exhaustive. Additionally, returns of products which have been opened or any other chemical product will not be accepted. These restrictions are for the benefit of all of our customers and mean all goods supplied are new, and direct from the manufacturer. Your Statutory Rights are not affected.

Orders will be processed and despatched subject to credit card / payment details and address details being correct. We try to deliver the goods in accordance with the delivery times and charges set out below. Delivery timings are given in good faith and Your Salon Store Ltd can accept no responsibility for transport delays or circumstances outside of our control causing late delivery. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. Neither Your Salon Store Ltd or their designated courier will accept claims for consequential loss due to late delivery. Delivery will be to the address confirmed in your order. If no one is available to accept the parcel at a residential or other address at the time of delivery, our couriers reserve the right to deliver your goods to an immediate neighbour, unless special instructions were given at time of order. A note will be left confirming delivery had been attempted which will advise if your order has been delivered to a neighbour or returned to the courier
depot and the course of action you need to take to receive your goods. Orders over £50 net value will be FREE DELIVERY (UK mainland excluding Northern Ireland)*. Excluding heavy items and college kits. Our standard charge for orders under £50 is £4.95 plus VAT for most parts of the UK mainland excluding Northern Ireland. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Delivery charges will be quoted when ordering. If ordering online the delivery charges will be shown in your basket. Delivery prices shown or quoted exclude VAT. Free delivery and standard delivery charges exclude large & heavy items. Delivery charges for large and heavy items will be quoted at time of order. On certain goods, including large or heavy items, equipment, furniture, special order items or items coming direct from manufacturer (this list is not exhaustive) delivery lead time of 4-10 weeks may apply, this will be advised at the time of ordering. Pallet deliveries will be to kerb side. Charges for assisted delivery can be quoted on request. All Pallet deliveries are 2 to 3 working days. Free delivery and standard delivery charges exclude special order items. Delivery charges for special order items will be quoted at time of order. Normal delivery days are Monday to Friday. Delivery times exclude weekends. Orders received by 2pm (UK time) from Monday to Thursday will be despatched the same day. Next day delivery is only available to mainland UK. Next day delivery only applies to items that are in stock. Standard deliveries to Highlands, Islands, Northern Ireland and areas outside County Dublin may take up to 2- 3 working days longer. Delivery charges and time scales vary depending on the type of products ordered, the service you select and the delivery address. The courier will only attempt to deliver your goods three times. The courier will leave a note including your unique delivery number and instructions to request an alternative delivery date. After three failed delivery attempts, your goods will be returned to our courier’s depot and then to Your Salon Store Ltd. Please be aware you will be charged £15 administration fee for non-delivery following three attempts. If you require your goods to be re-delivered after they have been returned to Your Salon Store Ltd you will be charged our standard delivery charge of £4.95 or your original delivery charge quoted at time of ordering. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Seasonal and promotional periods: due to the increase in courier demand, please be aware that we may not be able to guarantee our next day delivery service. If you have any questions about this, or require your order urgently, please give our customer service team a call on 0345 201 0825. *Exclusions apply.

Your Salon Store Ltd are happy to accept orders from anywhere in the world. Please be aware that carriage will vary on destination and weight of parcel. Carriage will be quoted at the end of your order. Full payment will be required by BACS or electronic transfer prior to despatch. For more information on placing an order for overseas delivery, please contact Your Salon Store Ltd on 0345 201 0825. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc. When ordering goods from Your Salon Store Ltd for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; Your Salon Store Ltd has no control over these charges and cannot predict what they
may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.

The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

Prior to despatch, cancellation will only be accepted on the following terms. 10% handling charge on standard items. Special order non-standard items such as specialised equipment, furniture or salon wear cannot be cancelled and payment must be made in full. Cancellation after despatch cannot be accepted.

Any modification to orders must be confirmed in writing by the Buyer and agreed in writing by the Seller. Alterations cannot be made to special orders.

All goods are subject to availability. The Buyer warrants that the goods will be used for professional use only. Goods are sold on the understanding that they will only be used for their intended purpose. Goods are not supplied on a sale or return basis. The Company shall have no liability to the Buyer for goods damage which have been caused by incorrect installation by the Buyer or its agents or if the goods have been tampered with or have had parts added to them which are not original and/or have not been authorised by the Company or the manufacturer. No responsibility will be accepted by Your Salon Store Ltd for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision. All offers in the catalogue are subject to stock availability and we reserve the right to restrict or refuse any order. We also reserve the right to obtain credit information where necessary. Fragile items including glass or mirror and consumable items including neon lights or bulbs should be inspected immediately upon receipt and any defects should be notified to the Seller within 48 hours of receipt. Failure to do so will invalidate the Buyer’s warranty rights for these components. Kit contents may vary. The Company’s total liability for any claims, however arising, shall not exceed the price of the goods supplied by the Company to the Buyer which are the subject matter of that claim. The Company shall not be liable for any indirect or consequential loss including but not limited to loss of business and/or loss of goodwill whether the loss arises from the Company’s negligence or breach of duty in contract or in any other way. The Seller and Buyer do not intend that any of these terms and conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person other than the Seller and Buyer or any company within the Seller’s group of companies. The Seller may assign its rights under these terms and conditions. The Buyer has no reciprocal rights of assignment. Any dispute or claim shall be governed by and construed in accordance with English law and the Seller and Buyer agree to submit to the exclusive jurisdiction of the English courts. All written communication, including notices, should be addressed to Your Salon Store Ltd, Pavilion Drive, off Holford Drive, Holford Park, Birmingham
B6 7BB or you can contact us on 0345 201 0825 or by email at sales@yoursalonstore.com.

The risk in all goods passes to the Buyer upon delivery but title in the goods remains vested in Your Salon Store Ltd, and shall only pass from the Company to the Buyer upon full payment being made of all sums including any charges, applicable delivery fees and charges for re-delivery (due on whatsoever account or grounds) to Your Salon Store Ltd and we will not be liable for their loss or destruction. The Buyer agrees that prior to the payment of the whole price of the goods, Your Salon Store Ltd, or appointed agents may enter the Buyer’s premises to collect such goods should the seller request. Prior to such payment, the Buyer shall keep the goods separate and identifiable for the purpose, and return the goods to the Seller at the Buyers expense immediately should the Seller request.

All items are guaranteed according to the manufacturer’s warranty and warranty conditions. Certain restrictions apply, please ask for more details. All glass items are specifically excluded from this guarantee. This guarantee does not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect or any attempt at repair or adjustment other than by our Service Department. Failure to comply with the conditions of the warranty will invalidate your capacity to rely upon the guarantee. Where a claim is made on a guarantee it must be accompanied by the original receipt of purchase. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from all orders for goods supplied by the Seller to the Buyer. The Company does not attempt to exclude its liability for death or personal injury caused by its negligence or for fraudulent misrepresentation.

After 40 days a surcharge of 4% will be charged on the gross amount overdue levied on a daily basis. The account will
be reverted to a cash account.

Telephone calls may sometimes be monitored or recorded for training purposes to aid our staff with the aim of improving our service to our customers.

We take care to show correct descriptions, colours, sizes and specifications. We do not warrant that product information or other content are accurate, complete, reliable or error free. Content is given as a guide, in good faith, and as such are subject to alteration by the Seller without notice. Please note images are for illustration purposes only. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with our returns policy.

All products are subject to stock availability.
If we have insufficient stock to fulfil the order we may, at our option, send a carefully selected substitute, alternatively, any sum debited to your credit card will be re-credited to your account and we will notify you by e-mail at the address given by you in your registration form. The refund will be made as soon as possible after such notification and in any event within thirty days of receipt of your order. We will not be obliged to offer any additional compensation for disappointment suffered. Stock is allocated on a first come first served basis once your order is received. The Seller does not guarantee the availability of any item.

All promotions are subject to limited availability of stock. Gift product may vary. All offer codes must be stated/applied at time of order. We cannot accept offer codes post despatch. Not to be used in conjunction with any other promotions, including bulk buy savings, special discounts or sale/clearance items. The following are excluded from the VAT free discount: evo, Moroccanoil, Olaplex, Carlton, BC Softwear and furniture bundles.


All products and product information given are intended for qualified professional beauty therapists, nail technicians and other professionals associated with the beauty industry and are for sale on a strictly business to business basis. Customers should be competent in using the products sold. Your Salon Store Ltd will not be held responsible for any injury or damages in unqualified users of these products. We reserve the right to ask for proof of professional qualifications and refuse the order if we believe the person not to be a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using. Products are not intended for sale to members of the general public. By placing an order with Your Salon Store Ltd you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use.

Terms and conditions vary. Please see our website for full details. Your on-line account: If you shop on or use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and all passwords. If you believe that your password has become known to anyone else, you must inform us immediately. To place an order on this web site, you must be a trading entity (or a professional beauty therapist) and over the age of 16 years otherwise you are not entitled to complete the on-line registration required to place an order. We reserve the right to refuse service, terminate accounts or cancel orders at our discretion. When you place an on-line order to purchase an item from Your Salon Store Ltd, we will send you an email confirming receipt of your order and confirming the details of your order. Your order represents an offer to purchase a product which is accepted by us when we despatch that product to you. That acceptance will be complete at the time we despatch the product to you. Any products on the same order which are not despatched, do not form part of that contract.

All content and software included on our website is the property of Your Salon Store Ltd or our suppliers. You may not extract or reuse all or part of the contents of the website without the written consent of Your Salon Store Ltd. We grant you limited licence to access and make personal use of this website, but not to download or modify it, or any portion of it except with the written consent of Your Salon Store Ltd. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller. Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial or non-commercial purpose without the consent of Your Salon Store Ltd.

These terms and conditions and all contracts entered into under them are governed by and are to be construed in accordance with the laws of England and Wales. You agree to submit to the jurisdiction of the Courts of England and Wales in relation to any contract entered into under these terms and conditions.

All information and pricing correct at time of publication.

Company Registered Number 970 902. VAT Number 109 4316 85.

© 2018 Aston & Fincher Ltd trading as Your Salon Store